Payment Cancellation Details

Payment cancellation details help you make more assertive decisions when attempting to recover payments canceled by credit card.

Possible values:

CodeDescriptionDetailsRecoverabilityCancelled by
1Dados inválidosThe data entered by the Buyer is incorrect: Card Number, CVV or Expiration Date. Ask the Buyer to verify the data entered and correct them to complete the purchase.

*Message suggestion to buyer: Invalid data. You entered something wrong while filling out your credit card details. Make sure you are using the correct credit card and try again.
HighACQUIRER
2Falha na comunicação com o Banco EmissorThere has been a failure to communicate with the Bank, the Buyer must retry. Ask the Buyer to try again. If you can not, suggest another form of payment.

Message suggestion to buyer : There was a failure to communicate with the Issuing Bank of your Card, please try again.
HighACQUIRER
3Política do Banco EmissorTransaction not authorized by the policies of the Issuing Bank. Among the possible reasons is risk analysis, buying behavior or other similar reason. The Buyer must contact the Issuing Bank before trying again. Ask the Buyer to contact the Bank to release the transaction, and then ask to complete it.

Message suggestion to buyer: The payment has not been authorized by the Issuing Bank of your Card. Contact the Bank to understand the reason and redo the payment.
MeanACQUIRER
4Cartão vencidoCredit card expiration has been exceeded. Offer another means of payment to the Buyer. Example: Another Credit card, Banking billet or Banking transfer.

Message suggestion to buyer: Your Credit card has expired. Choose another form of payment to complete the payment.
HighACQUIRER
5Transação não autorizadaThe Issuing Bank did not authorize the purchase. One of the possible reasons is the lack of Card limit to complete the payment. Offer another means of payment for the purchase to be completed.

Message suggestion to buyer : The payment was not authorized. Contact the Issuing Bank of your Credit card.
MeanACQUIRER
6Transação duplicadaThe payment has already been made by another transaction. Let the Buyer know that the purchase has already been completed. If he does not find the other payment, ask to contact the Seller.

Message suggestion to buyer : This payment has already been made. If you can not find any reference to the previous payment, please contact our Customer Service.
-ACQUIRER
7Política da WirecardThe transaction had a very high risk and, after the analysis procedures, it was denied.

Message suggestion to buyer : The payment was not authorized. For more information, please contact us.
MeanWIRECARD
8Solicitado pelo CompradorThe Buyer requested the cancellation of the transaction directly to Wirecard. Contact the Buyer to understand what has happened.-WIRECARD
9Solicitado pelo VendedorThe seller has requested to cancel the transaction directly to Wirecard.-WIRECARD
10Transação não processadaThere was a failure in Wirecard communication. Ask the Buyer to try to finalize the purchase again. If he can not, tell Wirecard what happened.

Message suggestion to buyer : The payment can not be processed. Please try again. If the error persists, please contact us.
HighWIRECARD
11DesconhecidoThere was an unknown fault with the Issuing Bank. Inform the buyer that there was an unknown fault with the Issuing Bank. If the error persists, contact Wirecard.

Message suggestion to buyer : There was a failure to communicate with the Issuing Bank of your credit card, please try again.
MeanACQUIRER
12Política de segurança do Banco EmissorThe Credit card has been denied and it will not be possible to complete the purchase with this Card. Inform the Buyer that there has been a problem with his credit card and his should contact the Bank to understand what has happened.

Message suggestion to buyer : Unauthorized payment for this credit card. Please contact the Issuing Bank for further clarification.
LowACQUIRER
13Valor inválidoThe transaction has an invalid value for the Issuing Bank: total transaction value is below the minimum (less than 1 real); the value of the tranche of the transaction is below the minimum (5 reais); The total value of the transaction is very high (example R$ 999,999.00). Contact Wirecard to clarify this aspect of your integration.

Message suggestion to buyer : Unauthorized payment. Contact Wirecard Customer Service and let them know.
-WIRECARD
14Política de segurança da WirecardThe Credit card has been denied and it will not be possible to complete the purchase with this Card. Inform the Buyer that there has been a problem with his credit card and his should contact the Bank to understand what has happened.

Message suggestion to buyer : Unauthorized payment. Contact the Bank to understand what has happened.
LowWIRECARD
16securityCode: Invalid parameter formatThe credit card security code was informed in an invalid format.

Message suggestion to buyer : Payment not authorized by the acquirer, please check the credit card security code.
HighACQUIRER