Transfer Cancellation Details

The cancellation details show you the reasons for canceling transfers to bank accounts.

Code

Description

Details

Cancelled by

1

Payee bank invalid.

Check that the bank code entered is correct.

BANK

2

Bank agency invalid.

Check bank branch details informed in the transfer.

BANK

3

Bank account invalid.

Check bank account details informed in the transfer.

BANK

4

Payee name invalid.

Check account holder data provided in the transfer.

BANK

5

Payee tax document invalid.

Check if the CPF/CNPJ informed belongs to the bank account holder.

BANK

6

TED/DOC returned, please check bank details.

Check data of the agency/account used and data of the holder.

BANK

7

Checking or savings account blocked or closed.

Contact the user and request to use a new account.

BANK

8

Unexpected error. Please contact customer service.

Unexpected error.

WIRECARD

9

Canceled by Wirecard policy.

Contact Wirecard for more information.

WIRECARD

In all cases described above the recoverability is high.